Common queries answered
Frequently asked Questions
Most orders arrive within 7 business days. This includes a 1–2 day processing period followed by days for standard shipping. You will receive a tracking number as soon as your order is on its way!
We want you to love your purchase! If you aren’t 100% satisfied, you can return your item(s) within 30 days of the delivery date. Items must be in their original, unused condition with tags attached.
Yes, but only if the order has not yet been processed or shipped.
Once your order ships, you’ll receive a confirmation email containing a tracking number and a link to the carrier’s website.
If you’ve realized your shipping address is incorrect, speed is the most important factor. Here is a step-by-step guide on what to do:
Check for an “Edit” button: Log into your account, go to Order History, and see if there is an option to “Update Address” or “Modify Order.”
Cancel and Reorder: If you can’t edit the address, many platforms allow you to cancel the order entirely within the first hour. You can then place a new order with the correct details.
Contact Customer Support: If there’s no self-service option, call or use Live Chat immediately. Email is often too slow for this specific issue.
